What our Customers say...

Fire Damage Testimonials

Based upon my personal experience I found each of the individuals that I dealt with to be exceptionally professional and thorough. Petra was the young lady tasked with the difficult task of cleaning all of the fire and smoke effected areas of the home. There are not enough superlative adjectives to describe the tremendously immaculate every inch was left in a simply superlative condition and appearance. My obsessive/compulsive cleaning mother would have been thrilled God rest her soul. I would highly recognize these people to place one in a better position than before the disaster associated with fire or any other misfortune. I would rate them as an 11 on a ten point scale.

We had a soot issue in our house an our adjuster sent them a request for service. They called me 20 min later on a Saturday! They came on Monday an did an evaluation an then the girls came on Tue to start cleaning. My house looks amazing !! They were here for a week an a half an Petra was so friendly an the hardest worker!! She only braked 10 min for lunch each day!! If you find yourself in need if this type of service call SERVPRO an be sure to request Petra!!!

Good people, knowledgeable, quality/quantity= efficiency

Adam was great! Great experience



Keep up the good work. I especially appreciated the communication from both the scheduling office and the on-site staff. Adam was helpful and professional. We noticed his attention to detail and great work ethic.

R. Clow

Thank you so much for the hours you guys spent in our not so beautiful garage meticulously inventorying and loading the belongings of our great niece's smoky & water damaged items. You stayed so focused and through it all you were so patient and kind. What a gift! The couple of days loading up to that moment had been a bit intense, but when you arrived and started working through the details, you guys brought a sense of calm & most of all hope.

I can't say a single bad thing about SERVPRO of Tri Cities West! The response was so prompt!