Highly Trained Restoration Specialists

Call the Pro's

At SERVPRO of Tri Cities West/Franklin County, we believe that the better trained our team is in both techniques and skills, and the theory of our practice the better we’re able to serve our customers with quality service. 

We train our team through continuing education practices, in-team mentoring and IICRC certifications in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration and Commercial Drying (among other topics).

It’s important to K. Doug and Kevin D. Friermuth, local owners and operators of SERVPRO of Tri Cities West/Franklin County, that our team practices excellence at each job they’re called to.

Addressing water, fire, or mold damage in residential and commercial buildings in the greater Tri-Cities area, including Kennewick, Finley, West Richland, Port Kelley, and Richland requires skilled technicians.

You can learn more about our SERVPRO team in the about section on this website or by calling our main offices: (509) 943-9290

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Tri Cities West | SERVPRO of Franklin County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)